Team Member

Michelle O’Connor
Co-President & Treasurer | O’Connor Insurance Associates

Michelle O’Connor is a visionary insurance leader with over two decades of experience growing and leading O’Connor Insurance Associates, a Best Practices independent agency recognized for exceptional client care and community focus. Since co-founding the agency in 2000, Michelle has combined her expertise in business management and marketing with a passion for delivering the kind of personalized service that only a family-owned agency can provide.

With a B.S. in Business Administration from Indiana University of Pennsylvania (IUP), Michelle began her career as a District Sales Manager at Erie Insurance Group before launching her own agency. Today, she continues to champion a client-first culture as Co-President and Treasurer—leading strategic growth, client retention, operations, and agency innovation.

“No matter how much we grow, our goal will always be to provide the standard of service and personable attention we’d want for ourselves and our loved ones.”

Michelle is an engaged leader within the independent insurance industry and her community. She currently serves as:

• National Chairman of the Board of Directors for the Independent Insurance Agents of North Carolina (IIANC)

• Member of IIANC’s Government Affairs Committee, advocating for policies that benefit North Carolina agents and consumers

• Finance Committee Member for the Independent Insurance Agents & Brokers of America (IIABA), helping shape the national association’s financial strategy

Michelle is also deeply committed to developing the next generation of insurance professionals. She actively serves on two university advisory boards dedicated to mentoring and engaging college students:

• Campbell University Risk Management Advisory Board

• Appalachian State University Brantley Risk & Insurance Center Advisory Board

Through these roles, she advocates for careers in insurance and works to ensure students gain meaningful exposure to the industry.

As an alumna of IUP, Michelle serves as the Regional Alumni Ambassador for the Charlotte Area, where she leads alumni engagement and event planning to strengthen community ties among graduates.

Outside of work, Michelle enjoys time with her husband Terry (also her business partner), their two children, and their rescue pets Lucy and Theo. The family loves skiing, camping, hiking, boating, and exploring all that Charlotte has to offer—especially during the Steelers’ off-season.

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