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Elevating Excellence: Unveiling Our Service Teams for a Superior Customer Experience

By December 19, 2023March 25th, 2024No Comments
Our customer service team is comprised of bright individuals.

At O’Connor Insurance Associates we understand that navigating the world of insurance can sometimes be complex and filled with questions. That’s why we take pride in offering more than just policies—we provide a dedicated service team ready to address your inquiries and concerns. You might wonder why we use a service team approach. Our team at O’Connor Insurance has grown to better serve you and we created service teams who are a knowledgeable support system for our valued clients.

  1. Your Peace of Mind Matters: Insurance is more than just paperwork and policies; it’s about securing peace of mind for you and your loved ones. Our service team is here to ensure that you have a reliable resource to turn to when questions arise. We believe that a well-informed client is a confident client.
  2. Claims Guidance and Support: In the unfortunate event that you need to file a claim, our service team is your dedicated ally. We’re here to guide you through the claims process, answer any questions you may have, and provide the support you need during what may be a challenging time. We are committed to making the claims experience as smooth as possible.
  3. Life Changes and Policy Adjustments: Life is dynamic, and circumstances may change. Whether you’ve recently moved, experienced a life event, or have evolving insurance needs, our service team is ready to assist you in making necessary adjustments to your policy. Keeping your coverage aligned with your current situation is crucial for its effectiveness.
  4. Policy Updates and Reviews: Regular policy reviews are essential to ensure that your coverage remains relevant and adequate. Our service team can assist you in conducting policy reviews, identifying potential gaps in coverage, and recommending adjustments to meet your changing needs. This proactive approach helps you stay ahead of any unforeseen challenges.
  5. Tailored Solutions for Your Unique Needs: We understand that each client is unique, with distinct requirements and concerns. Our service team takes the time to listen and understand your specific situation, offering personalized solutions that align with your needs. From coverage adjustments to claims assistance, we are committed to providing tailored support.
  6. Building Trust Through Communication: Trust is the foundation of our relationship with our clients. Our service team plays a vital role in building and maintaining that trust by fostering open communication. We believe in transparency and want you to feel confident in your insurance decisions. Our team is dedicated to keeping you informed every step of the way.

Our commitment to your well-being extends far beyond the initial sale. Our service team is here to reinforce our commitment to your peace of mind, providing the support and information you need throughout your insurance journey. We encourage you to connect with our service team whenever you have questions, need assistance, or experience changes in your life. By doing so, you’ll not only maximize the benefits of your insurance coverage but also experience the true value of a partnership that prioritizes your peace of mind. We look forward to being your reliable and dedicated insurance ally throughout your journey. Your confidence and satisfaction are our top priorities, and we look forward to being your trusted insurance partner.

Please do not email a specific person for a new request. Our service will route your email to the person who can assist you in the most timely manner.


Personal Clients:

Business Clients:

Client Portal:

Phone:  704-510-8884




Monday – Thursday

9:00 a.m. – 5:00 p.m.

Friday 9:00 a.m. – 3:00 p.m.

1973-203 JN Pease Place

Charlotte, NC  28262

Our office is open by appointment only.  If you need to schedule a meeting please call us in advance.  You are welcome to set up a conference call or video meeting with our team members. 



During normal business hours contact our office first.  If it is an after-hours emergency contact the insurance company directly (you can be connected to the company via our after-hours voice mail).

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